The CoolMeds Cold Pack keep medicine between 2-8°C for 12-18hrs when used in conjuction with the CoolMeds Medicine & Insulin Travel Case. The pair work together to ensure the medicine inside isn't exposed to hot temperatures that could ruin it. 

Always have a spare cold pack for your CoolMeds Medicine & Insulin Travel Case as you never know when you might need it.  

We recommend you use the cold pack for 1 year* before changing it for a new one.

• Dimensions: 16.5 x 12.5 x 2.5cm 
• Weight: 340 grams
• Volume: 340ml (when frozen, it is no longer a liquid and therefore safe to fly with)

*As the pack is constantly changing temperature, overtime the contents inside can become unevenly distributed which can affect the efficiency of the case.

Always freeze your gel packs for at least 14 hours in a domestic freezer before using them in your medicine bag. Always keep your cooled medical bag closed unless you need to access your medication. Never place your medication in direct contact with the frozen gel pack.

Take care not to drop or bump the cold packs especially whilst frozen. Plastic becomes brittle when frozen and so any impact could result in a fine crack that won't necessarily be noticed straight away. Then once the cold pack starts to thaw, the gel will leak into the pocket of the bag. Try to freeze the cold packs on a flat shelf or in a container in the freezer to protect them. 

It's strongly advised to travel with a copy of your prescription and a letter from your GP with details of your medication (including its generic name, not just the brand name and the name of the health condition that you need the medication for). As well as helping you avoid any problems at customs, this will be useful if you need medical help while you're away. It may be worth getting the information translated into the language of the country or countries that you're visiting. Always seek advice from the airline you are travelling with or the departure/transit airport authorities regarding travelling with cooled medical bags or cooling devices.

Equipment and medication shown in photos is for illustrative purposes only.

FREE DELIVERY

All orders automatically have free delivery applied, with no minimum spend required. The free delivery option is a 2 day service, so the orders will be delivered in 2 working days. 

FASTER SHIPPING

If you would like your order quicker, you can select one of the Next Day Delivery option at checkout. We offer:

UK Royal Mail 24 Hours (only available for some orders) - £5.00

UK DPD Next Working Day Delivery - £7.00

UK DPD Next Working Day by 10:30am - £18.50

UK DPD Next Working Day by 12pm - £12.50

UK DPD Saturday Delivery - £25.00

HOW QUICKLY WILL GET MY ORDER

All orders placed Monday-Friday before 2pm are dispatched the same day. Order placed after 2pm, will be dispatched the next working day. Orders placed after 2pm on a Friday or over the weekend will be dispatched the following Monday. 

INTERNATIONAL DELIVERY

At the moment, we are not delivering outside of the UK and Northern Ireland, however, please check back soon as we will be expanding our shipping locations. If you want to order an item to get it to a location outside of the UK, we would suggest using a forwarding company. 

FAQ's

How do I track my order?

All our orders can be tracked. Once we have dispatched your order, you will receive an email with your tracking information.

The tracking for my order shows it has been delivered but I have not received it. What should I do?

Firstly, we are sorry to hear this. Please contact us on 01403 289370 or email us at sales@syringa-uk.co.uk and we can investigate the location of your package and find a solution for you.

What do I do if I missed my delivery?

You should have been left a depot card for Royal Mail or DPD (depending on the delivery service chosen). You should give them a call or visit their site as instructed on the card to book a redelivery or collection. If you have any trouble, you can contact us and we can help you.