The CoolMeds buffer pad is used in the CoolMeds 2-8°C Isothermic bag. Acting as a protective regulator the buffer pad absorbs the initial excess cold from the freshly frozen cold packs and releases the cold into the bag without freezing your medicine. This is important since keeping your medicine from going below 2°C is just as important as protecting it from going above 8°.

Spare buffer pads should be bought in pairs and should be replaced every 2 years to maintain the efficiency of the bag and to ensure your medication is never at risk.

Do not freeze the buffer pads.

FREQUENTLY ASKED QUESTIONS

Why do these need replacing every two years?

They need to be replaced in order to ensure the medicine is always kept at the correct temperature otherwise this could majorly affect the medicine itself. Overtime as the pack repeatedly gets cold and warm again, this can affect the distribution of the gel in the pad and may concentrate in one area. In time this can affect the efficiency of the buffer pad. To ensure your medicine is always protected, a replacement of the buffers pad is essential. 

Do these come in packs of 2?

No, these are sold individually. 

FREE DELIVERY

All orders automatically have free delivery applied, with no minimum spend required. Orders placed with the free delivery option will be delivered within 3 working days.

FASTER SHIPPING

If you would like your order quicker, you can select one of the Next Day Delivery option at checkout. We offer:

UK Royal Mail 24 Hours (only available for some orders) - £5.00

UK DPD Next Working Day Delivery - £7.00

UK DPD Next Working Day by 10:30am - £18.50

UK DPD Next Working Day by 12pm - £12.50

UK DPD Saturday Delivery - £25.00

HOW QUICKLY WILL GET MY ORDER

All orders placed Monday-Friday before 2pm are dispatched the same day. Orders placed after 2pm, will be dispatched the next working day. Orders placed after 2pm on a Friday or over the weekend will be dispatched the following Monday (excluding bank holidays).

FREE DELIVERY - 2-3 working days

UK Royal Mail 24 Hours  - 1-2 working days. 

UK DPD Next Working Day Delivery - next working day

UK DPD Next Working Day by 10:30am - next working day

UK DPD Next Working Day by 12pm - next working day

UK DPD Saturday Delivery - the next Saturday (orders must be placed before 2pm on Friday, to received it the next day, otherwise it will be the following Saturday).

INTERNATIONAL DELIVERY

At the moment, we are not delivering outside of mainland UK and Northern Ireland, however, please check back soon as we will be expanding our shipping locations. If you want to order an item to get it to a location outside of the UK, we would suggest using a forwarding company, or you are welcome to organise the postage yourself. If you would like to organise for a shipping company like Hermes, DPD, DHL etc to collect the parcel from us to then deliver to your destination, please get in touch to let us know and we can put the order to the side ready for collection. 

FAQ's

How do I track my order?

All our orders can be tracked. Once we have dispatched your order, you will receive an email with your tracking information.

The tracking for my order shows it has been delivered but I have not received it. What should I do?

Firstly, we are sorry to hear this. Please contact us on 01403 289370 or email us at sales@syringa-uk.co.uk and we can investigate the location of your package and find a solution for you.

What do I do if I missed my delivery?

You should have been left a depot card for Royal Mail or DPD (depending on the delivery service chosen). You should give them a call or visit their site as instructed on the card to book a redelivery or collection. If you have any trouble, you can contact us and we can help you.