When purchasing the iCool Weekender or iCool Prestige the iCool Cold pack is an essential extra. It plays the key part in ensuring your medicine is kept in the correct conditions. It is so important that temperature sensitive medication is looked after properly; if it isn't, the medicine can become dangerous to consume.
The iCool Cold pack keeps medicine cool at 2-8°C when used in conjunction with an iCool Prestige bag or the Weekender bag.
Always have a spare cold pack in your freezer to never put your health at risk.
Dimensions: 16 x 10 x 1.5 cm and weighs 268 grams.
Care information: Always freeze your gel packs for at least 12-14 hours in a domestic freezer before using them in your medicine bag.
Always freeze your gel packs for at least 14 hours in a domestic freezer before using them in your medicine bag. Always keep your cooled medical bag closed unless you need to access your medication. Never place your medication in direct contact with the frozen gel pack.
Take care not to drop or bump the cold packs especially whilst frozen. Plastic becomes brittle when frozen and so any impact could result in a fine crack that won't necessarily be noticed straight away. Then once the cold pack starts to thaw, the gel will leak into the pocket of the bag. Try to freeze the cold packs on a flat shelf or in a container in the freezer to protect them.
It's strongly advised to travel with a copy of your prescription and a letter from your GP with details of your medication (including its generic name, not just the brand name and the name of the health condition that you need the medication for). As well as helping you avoid any problems at customs, this will be useful if you need medical help while you're away. It may be worth getting the information translated into the language of the country or countries that you're visiting. Always seek advice from the airline you are travelling with or the departure/transit airport authorities regarding travelling with cooled medical bags or cooling devices.
Equipment and medication shown in photos is for illustrative purposes only.
All orders automatically have free delivery applied, with no minimum spend required. Order placed with the free delivery option will be delivered within 3 working days.
Select one of the Next Day Delivery options at checkout if you would like to receive your order faster. We offer:
UK Royal Mail 24 Hours (only available for some orders) - £5.25
UK Parcelforce Next Working Day Delivery - £5.60
UK Parcelforce Next Working Day by 10:30am - £12.60
UK Parcelforce Next Working Day by 12pm - £9.00
UK Parcelforce Saturday Delivery - £18.00
HOW QUICKLY WILL MY ORDER BE DESPATCHED?
All orders placed Monday-Friday before 2pm are despatched the same day. Orders placed after 2pm, will be despatched the next working day (Mon-Fri). Orders placed after 2pm on a Friday or over the weekend, will be despatched the following Monday (excluding bank holidays).
Kindly note that when your parcel is in the hands of the courier, it is out of our direct control and as such we cannot be held responsible for any delays caused by the courier.
FREE DELIVERY - 2-3 working days
UK Royal Mail 24 Hours - 1-2 working days
UK Parcelforce Next Working Day Delivery - next working day
UK Parcelforce Next Working Day by 10:30am - next working day
UK Parcelforce Next Working Day by 12pm - next working day
UK Parcelforce Saturday Delivery - the next Saturday (orders must be placed before 2pm on Friday, to receive it the next day, Saturday, otherwise it will be delivered the following Tuesday, as it will be despatched on Monday).
At the moment, we are not delivering outside of mainland UK and Northern Ireland, however, please check back soon as we will be expanding our shipping locations. If you want to order an item to get it to a location outside of the UK, we would suggest using a forwarding company, or you are welcome to organise the postage yourself. If you would like to organise for a shipping company like Hermes, DPD, DHL etc to collect the parcel from us to then deliver to your destination, please get in touch to let us know and we can put the order to the side ready for collection.
How do I track my order?
All our orders can be tracked. Once your order has been despatched, you will receive an email with your tracking information.
The tracking for my order shows it has been delivered but I have not received it. What should I do?
Firstly, we are sorry to hear this. Please contact us on 01403 289370 or email us at firstname.lastname@example.org and we can investigate the location of your package and find a solution for you.
What do I do if I have missed my delivery?
Royal Mail or Parcelforce (depending on the delivery service chosen) should have left a calling card. Please give them a call or visit their site as instructed on the card to book a redelivery or collection. If you have any trouble, please contact us so we can help you.