Frequently Asked Questions
What delivery do you offer?
We offer free delivery for all orders which goes with Royal Mail 48 hours delivery. You can upgrade your delivery for next day delivery at the checkout. The delivery option ‘UK Expedited’ is DPD Next Day Delivery.
How do I track my order?
All our orders can be tracked. Once we have dispatched your order, you will receive an email with your tracking information.
The tracking for my order shows it has been delivered but I have not received it. What should I do?
Firstly, we are sorry to hear this. Please contact us on 01403 289370 or email us at firstname.lastname@example.org and we can investigate the location of your package and find a solution for you.
What do I do if I missed my delivery?
You should have been left a depot card for Royal Mail or DPD (depending on the delivery service chosen). You should give them a call or visit their site as instructed on the card to book a redelivery or collection. If you have any trouble, you can contact us and we can help you.
I haven’t received any paperwork in my order, how can I get a copy of my invoice?
We can email across a copy of your invoice. Just give us a call or email us and we can send this across to you.
What is your returns policy?
The Company always endeavors to ensure the products are of the highest standard. If however, your expectations have not been met, please let us know in writing by email and we will gladly arrange a refund for you providing the products are returned to the Company unopened, unused, in the original packaging and in a resalable condition. Any requests for refunds must be made within 7 working days of receipt of the delivery. Outward delivery charges are not included in the refund policy and the cost of returning any goods is the Customer’s responsibility unless the return is because of a manufacturing issue.
I am eligible for VAT relief, how do I get this?
For products where you can get VAT relief, there is a the option to tick a box on the product page, for the VAT to come off the price of the product.
Do you offer student discount?
No, we don’t. As we are a wholesaler distributor, our prices are as low as they can be.
Are all the products CE verified?
Yes, all our products are CE verified.
Do any products have a warranty? How do I register my warranty?
Our medical devices do have warranties. Within the product there will be information in the instruction manual on how to register your warranty.
I am struggling to use a device I bought from you; please can I get some help?
If you give us a call, we can talk you through how to use your device you have purchased. Here at MediGenix, we understand some of our products may be daunting to use for the first time, so please give us a call on 01403 289370 and we can help you.
I am not sure which product would be best for me, how do I know which one I should buy?
If you would like some more information about the differences between a variety of products, or some guidance as to what product would suit you best, then please get in touch and one of our product advisors can explain the products and understand your requirements to help you decide what product would best work for you.
Call us on 01403 289370
Email us email@example.com
Use our Live Chat service.