Free delivery on ALL order. Order before 2pm for same day dispatch. 01403 289 370

VAT Exemption Explained


 To purchase an item at 0% rate of VAT certain conditions must be met:

The first is that the item itself must be eligible to be supplied at 0% rate of VAT. Eligible items that qualify will clearly be identified on our web site at checkout, so you don’t need to worry about what item does and does not qualify.

Secondly, the person that the item is for, and not necessarily the person purchasing the item (because you may be purchasing on behalf of someone else) must meet the conditions below:

  • Must have a long term condition or
  • Be classified as long term chronically sick (eg) diabetes or disabled
  • The item must be for the person's domestic (personal) use
  • Must be a UK resident

If you (or the person you are buying for) meet these conditions, then you can purchase the item at a 0% rate of VAT.

Once the items are in the basket, you will need to tick the box beside each item for which you wish to claim VAT relief. Once you tick this box the VAT will be removed.

You do not need to provide any physical proof, be a blue badge holder, be registered disabled or be on any disability benefits to qualify for a 0% rate of supply. You don’t even need a note from your doctor.

It is very simple to claim VAT relief from All we need to know is the name of the person the item is for, their address, and their condition. This will be done at the checkout, by filling in a simple declaration whereby the VAT will be processed at 0%.

In order to turn the VAT exemption option on, go to the product you wish to purchase and add it to your basket. Go to your basket and you'll need to tick the little box that is at the end of this sentence:

Read here & tick if you’re disabled/chronically ill & a UK resident eligible for 0% VAT on this product:          

(This tick box is for demonstration only) If this doesn't appear, it will mean the product you have selected isn't eligible for VAT relief. 

Examples of conditions/products that qualify for VAT exemption are:
Diabetes, COPD, Crohn's disease, incontinence products etc.

Please note: temporary illnesses, injuries and conditions do not apply for VAT exemption.
For example: broken legs, pregnancy, haemorrhoids.

If you are in any doubt as to your status, please check with your local Customs and Excise VAT office who will be able to confirm your eligibility.

VAT is chargeable on the delivery charge (if chosen), as this is NOT exempt from VAT.