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Privacy Policy

We are committed to protecting your privacy. We will only use the information we collect from you lawfully and in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. The information collected from customers when signing up, is used for billing and administrative purposes only and is kept highly confidential. Other than Royal Mail or the courier who, for obvious reasons, would need your name and address, your details are never shared with third parties.

Syringa UK Ltd has no access to or knowledge of, your bank account details or your PayPal details, since our website directs you through to those payment portals for the payment process before being returning to our site.

Contact information collected will be your contact details (name, delivery address, email and telephone number) and payment method; none of which will be passed on to third parties. You can check the information we hold about you by emailing us.

You can email us at and ask to be deleted off the system or you can simply click here to be directed to the Please Forget Me page. 

Otherwise your personal information will be held securely in accordance with the law.

Cookie Information: the two cookies used in the MediGenix site are as follows:

1.) PHPSESSID - Contains a PHP "session ID" which expires when the browser is closed. The "PHPSESSID" cookie is required so the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would therefore, be impossible.

2.) Session - Contains a PHP "session ID" which can also contain an email address and encrypted password. This expires after one year. The "session" cookie is intended for the user's convenience. The MediGenix site creates this with a copy of the initial session ID so the user can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are also saved so they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

Any other cookies are created by 3rd party scripts, such as Google Analytics and any information about the cookies they use can be obtained through them. When visitors use our website, information such as the ISP's domain, the time accessed and the pages visited will be stored by us simply to analyse the web traffic and improve content of the site.

If you have any questions/comments about privacy, please email 

If you have issued your consent you may receive information about new products or exclusive offers from time-to-time. You have the option to unsubscribe from receiving these emails whenever you want to by simply letting us know at We don't send spam and promise not to pester you with unnecessary emails as we hate them as much as you do.