How do I know which bags are suitable for my medication?
Always check what the manufacturers guidance is on what temperature your medication should be kept at. Type your medication in our Search Bar in the top right hand corner to find bags that can be considered to store your medication.
I have followed the instructions very carefully but the bag won't warm up to 0°C - what should I do?
Firstly, please check the following:
Are the buffer pads unfrozen?
Have you left the cold packs out for at least 30 minutes?
If you have done this, there are a few things to do next. Leave the cold packs out for another 30 minutes so they can defrost more. To speed this process up, place the cold packs in lukewarm water for 5-10minutes. Then re-insert the cold packs into the bag. Wait 3-5 minutes for the temperature to stabilise. If the temperature is still too low, repeat this process until the temperature stabilises at 0°C or above. If the temperature doesn't stabilise - please contact us. The reason the bag may be too cold is because the cold packs have been frozen in a highly efficient freezer that may be below -18°C so it will take longer for them to defrost and warm up to 0°C.
An important note to mention - if you do not feel comfortable with the temperature of the bag, do not place the medicine inside. You are welcome to contact us and talk to one of our trained employees who can advise you on what to do next.
Can I put the medicine straight into the bag after I have inserted the cold packs?
We do not recommend doing this as the bag hasn't stabilised at a temperature yet and may be too cold. If the temperature is too cold, the medicine may freeze which can cause the chemical structure of the medicine to change and be compromised. The most important step before putting the medicine in the bag is to the ensure the bag has stabilised at 0°C or above with the cold packs and buffer pads included, whilst being closed.
How can I get the cold packs to defrost quicker?
Place them in lukewarm water for 10-15 minutes before inserting into the bag.